Eric Boudrand wrote:

Hi, Hi Eric,

Is there a way to send a specific message exclusively when an agent closes a ticket ? "StateUpdate" notification is not exactly what I am looking for. this looks like a feature request.

Is it possible to close automatically a ticket when there is no customer update or agent update since a fix amount of days ? You don't like the autoclose feature/state?

Regards. me to.

Eric Boudrand Gerold.