Hello Mike :-) Thank you for your very quick answer. For the benefit of people new to OTRS, the method of installation (on a remote server) was to download http://users.otrs.com/~mb/SOAP-Lite-0.713_01.opm to the local computer, log into OTRS as root@localhost then Admin → System Administration → Package Manager → Browse → Install. Methods tried that did not work: using /opt/otrs/bin/opm.pl (it did not exist -- only in earlier versions of OTRS?) and downloading SOAP-Lite-0.713_01.opm to /opt/otrs/var/packages/ (it was not listed in Package Manager). Best Charles

-----Original Message----- Date: Wed, 27 Apr 2011 10:58:24 +0200 From: Michiel Beijen Subject: Re: [otrs] SOAP::Lite version problem with OTRS 3.0.7 (Debian Squeeze) To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=UTF-8

Hi Charles,

The main problem is that the latest version of SOAP::Lite is still broken. I created a patched version of this module which you can install using the OTRS package manager; see for more details

http://blog.otrs.org/2011/03/04/fixing-the-soap-interface-for-otrs/

It's a nice way to cleanly install a patch for the SOAP module. Please note that you really only need to care about this if you USE the SOAP interface; if you don't, you can simply ignore the warning from CheckModules. -- Mike