Hi, Try SQLs on table ticket_history. hth Paul Wouter Mignon @otrs.org on 26-11-2003 12:34:28 Please respond to "User questions and discussions about OTRS." Sent by: otrs-bounces@otrs.org To: "User questions and discussions about OTRS." cc: Subject: [otrs] total time units per agent Hello, I want to be able to check how many time units an agent spent working on tickets in a specific period. What is the best way to fetch this info? greets, Wouter _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/