So, I used this page here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=3&ItemID=200 And found out mod perl isnt even running FOR OTRS. I checked out the otrs/script directory, but have no idea whats "wrong". I uncommented out that im using a MySQL database in apache2-perl-startup.pl, but have no idea what im really looking for. Also, how do I know if apaches conf.d/perl.conf is properly set up? Is there some kind of guide or howto I can follow? Im not finding anything useful online. Thank you, Adam Nielson
Did you compile perl into Apache?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nielson, Adam Sent: Monday, February 25, 2008 7:48 PM To: User questions and discussions about OTRS.org Subject: [otrs] Mod perl...
So, I used this page here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID =3&ItemID=200
And found out mod perl isnt even running FOR OTRS.
I checked out the otrs/script directory, but have no idea whats "wrong". I uncommented out that im using a MySQL database in apache2-perl-startup.pl, but have no idea what im really looking for. Also, how do I know if apaches conf.d/perl.conf is properly set up?
Is there some kind of guide or howto I can follow? Im not finding anything useful online.
Did you compile perl into Apache?
Most distributions these days don't require you to compile anything. But then again I don't think Adam mentioned what distribution he's running.
Nils Breunese.
Good point... As you noted in your reply it is difficult to help when a question doesn't include any diagnostic information. My intent was to spurn a reply but in hindsight it was quite a curt response. My apologies if I offended. "Cranky Old Guy" ps - Keep up the good work Nils. There is at least one who has noticed.
Nielson, Adam wrote:
So, I used this page here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=3&ItemID=200
And found out mod perl isnt even running FOR OTRS.
I checked out the otrs/script directory, but have no idea whats "wrong".
That directory just has some examples for different setups.
I uncommented out that im using a MySQL database in apache2-perl- startup.pl, but have no idea what im really looking for. Also, how do I know if apaches conf.d/perl.conf is properly set up?
Our conf.d/perl.conf just loads mod_perl.so, nothing else. You *could* put your OTRS configuration in there, but I'd put it in the config file for your vhost. But then I don't know whether you use vhosts or not. It all depends on your setup what you need to do (vhosts or not, apache1 or apache2, whether you want to use mod_perl or CGI, etc.).
Is there some kind of guide or howto I can follow? Im not finding anything useful online.
It's all Apache configuration, so you'll need to look in that direction if you want to learn more. It would probably help if you mentioned what OS you are running, what version of apache, whether you used a packaged version of OTRS or not, what version of OTRS, etc. Give us something to work with. Nils Breunese
You guys are right, my bad... I should have given you more to work with. Distro: RHEL5 (all latest patches/kernel from Red Hat Linux) OTRS version: I used the packaged otrs-2.2.4-01.i386 RPM file for installation. Apache2 version: 2.2.4 Mod Perl version: 2.0.2-6.3.el5.i386 (from the official RH RPM) I am running this on a secure (behind a company firewall, no external access at all) webserver to ONLY host OTRS. I am running it as the main website, (DocumentRoot = /opt/otrs/bin/cgi-bin) with no vhosts. Its to serve internally about 200-300 customers. I am assuming I want mod_perl over cgi, as im serving the customer, index and faq PL files..? (I can do whichever one is needed, or whatever is needed) ...trying to think of the other email responses... I think this about covers everything. Apache, mysql, EVERYTHING on this server is for OTRS... So whatever I need to do is not an issue. I appreciate the responses everyone. - Adam Nielson -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Tuesday, February 26, 2008 1:37 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Mod perl... Nielson, Adam wrote:
So, I used this page here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=3&ItemI D=200
And found out mod perl isnt even running FOR OTRS.
I checked out the otrs/script directory, but have no idea whats "wrong".
That directory just has some examples for different setups.
I uncommented out that im using a MySQL database in apache2-perl- startup.pl, but have no idea what im really looking for. Also, how do I know if apaches conf.d/perl.conf is properly set up?
Our conf.d/perl.conf just loads mod_perl.so, nothing else. You *could* put your OTRS configuration in there, but I'd put it in the config file for your vhost. But then I don't know whether you use vhosts or not. It all depends on your setup what you need to do (vhosts or not, apache1 or apache2, whether you want to use mod_perl or CGI, etc.).
Is there some kind of guide or howto I can follow? Im not finding anything useful online.
It's all Apache configuration, so you'll need to look in that direction if you want to learn more. It would probably help if you mentioned what OS you are running, what version of apache, whether you used a packaged version of OTRS or not, what version of OTRS, etc. Give us something to work with. Nils Breunese _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Nielson, Adam wrote:
You guys are right, my bad... I should have given you more to work with.
Distro: RHEL5 (all latest patches/kernel from Red Hat Linux) OTRS version: I used the packaged otrs-2.2.4-01.i386 RPM file for installation. Apache2 version: 2.2.4 Mod Perl version: 2.0.2-6.3.el5.i386 (from the official RH RPM)
I am running this on a secure (behind a company firewall, no external access at all) webserver to ONLY host OTRS. I am running it as the main website, (DocumentRoot = /opt/otrs/bin/cgi-bin) with no vhosts. Its to serve internally about 200-300 customers.
I am assuming I want mod_perl over cgi, as im serving the customer, index and faq PL files..? (I can do whichever one is needed, or whatever is needed)
...trying to think of the other email responses... I think this about covers everything. Apache, mysql, EVERYTHING on this server is for OTRS... So whatever I need to do is not an issue.
I appreciate the responses everyone.
I believe you should be able to just copy apache2-httpd- new.include.conf into your /etc/httpd/conf.d directory and restart httpd to activate the mod_perl configuration. You might want to double check any paths etc. in that file. Nils Breunese.
Ok, ive done that and verified paths and when I try this test: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=3&ItemID=200 I still get that its not working based on the above URL. Is that still a working way of testing that mod perl is working? I already had an otrs.conf file in httpd/conf.d that looks the same before, and it wasn't working then either. Any other ideas... Or any other way of testing if its working or not? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Tuesday, February 26, 2008 1:35 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Mod perl... Nielson, Adam wrote:
You guys are right, my bad... I should have given you more to work with.
Distro: RHEL5 (all latest patches/kernel from Red Hat Linux) OTRS version: I used the packaged otrs-2.2.4-01.i386 RPM file for installation. Apache2 version: 2.2.4 Mod Perl version: 2.0.2-6.3.el5.i386 (from the official RH RPM)
I am running this on a secure (behind a company firewall, no external access at all) webserver to ONLY host OTRS. I am running it as the main website, (DocumentRoot = /opt/otrs/bin/cgi-bin) with no vhosts. Its to serve internally about 200-300 customers.
I am assuming I want mod_perl over cgi, as im serving the customer, index and faq PL files..? (I can do whichever one is needed, or whatever is needed)
...trying to think of the other email responses... I think this about covers everything. Apache, mysql, EVERYTHING on this server is for OTRS... So whatever I need to do is not an issue.
I appreciate the responses everyone.
I believe you should be able to just copy apache2-httpd- new.include.conf into your /etc/httpd/conf.d directory and restart httpd to activate the mod_perl configuration. You might want to double check any paths etc. in that file. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi Adam,
Ok, ive done that and verified paths and when I try this test: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=3&ItemID=200
I still get that its not working based on the above URL.
Is that still a working way of testing that mod perl is working? I already had an otrs.conf file in httpd/conf.d that looks the same before, and it wasn't working then either.
Any other ideas... Or any other way of testing if its working or not?
What does your apache(httpd) error.log say? [...] -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Nothing really relating to perl, except this: [Mon Feb 25 15:21:53 2008] [error] Can't locate Kernel/System/Web/InterfaceAgent.pm in @INC (@INC contains: /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/otrs/bin/cgi-bin/index.pl line 41.\nBEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 41.\n I have no idea what that means however. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Wednesday, February 27, 2008 6:48 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Mod perl... Hi Adam,
Ok, ive done that and verified paths and when I try this test: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=3&ItemI D=200
I still get that its not working based on the above URL.
Is that still a working way of testing that mod perl is working? I already had an otrs.conf file in httpd/conf.d that looks the same before, and it wasn't working then either.
Any other ideas... Or any other way of testing if its working or not?
What does your apache(httpd) error.log say? [...] -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (4)
-
LQ Marshall -
Nielson, Adam -
Nils Breunese (Lemonbit) -
Shawn Beasley