Hi All This is my first mail to this group :) I upgraded our company NetBSD 4.0 Unit which was running OTRS ver 2.4 to Ubuntu 12.04 server ver 3.2.2 OTRS and I have seen a huge improvement in usability. I also added the FAQ module which I am actively using. Great Job! One question: I am not able to copy and paste in OTRS. I get a browser permissions error. I loaded OTRS 3.2.4 on a VM Windows unit and I do not see the issue there? Is this a bug or something I need to configure on my company OTRS unit? Your help would be appreciated. Kind Regards Jason