Ensure that your exchange is allowing POP3 connections for the account that you are using to retrieve the messages. That same account must be used to send emails via SMTP smart host _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Tuesday, July 10, 2007 5:21 AM To: otrs@otrs.org Subject: Re: [otrs] default e-mail address hi there i read the documentation. but i am still having trouble configuring sending and receiving e-mails. can somebody tell the exact settings for receiving and sending e-mails. cause everytime i seem to miss out on something.we are using otrs on windows sbs 2003 with exchange server 2003. if possible please tell me the exact settings thank you _____ From: Stefan Bedorf Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] default e-mail address Date: Fri, 06 Jul 2007 18:05:19 +0200

Hello Pri Pri.

This list is open for your questions and as you can see, people are willing to help.

Since you are new with OTRS though, may I suggest reading the OTRS documentation first.

At http://doc.otrs.org you can find a list of admin manuals for all recent OTRS versions. Just select the one for the version you have installed (choose 'en' for english).

These documents guide you through installing and configuring the OTRS system and will certainly make your life easier.

If you still have questions afterwards, please feel free to post them here.

Kind Regards Stefan Bedorf

pri pri schrieb:

...

hi all i am just getting used to the otrs system. when i compose from the system the sender's address is otrs@localhost mailto:otrs@localhost. how can i change this? we are running otrs on windows sbs 2003 thank you

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pri pri wrote:

i went through the documentation and i could not find details about the smtp settings for sending and receiving e-mails. it only explain for POP3 accounts. we are currently sending and receiving e- mails through exchange server 2003 using smtp. can somebody help?

1. Go to http://doc.otrs.org/ 2. Chapter 7 is called 'Sending/Receiving emails' 3. Section 7.1 is called 'Sending emails' 4. Section 7.1.2 is called 'Via SMTP relay/smarthost' 5. Click the link: <http://doc.otrs.org/2.1/en/html/c1192.html#email- sending-smtp> 6. Follow the instructions Nils Breunese.