Hi list, Big heads here are asking the following thing to be retrieved from OTRS : during a determined time-frame, provide a count of the ticket based on the resolution time. More clearly, that is : - for the last month - how many tickets - have been resolved/closed in "0 to 4hours", "4 hours to 1 day", "1 day to 8 days" and "8 days and more". Is it possible to get this stat within the stat module ? Many thanks, Ionel -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager