Modules update is gone after update
Hi, After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options are gone. All user still with permission in ITSM modules and other modules like FAQ, i had try remove and re-add groups permission, but i am still not seeing ITSM and FAQ option (CMDB,CHANGES, FAQ, etc. ) Could someone help me? Regards, Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445
Dera Rangel, On 18.07.2011, at 14:40, Rangel Perez Sardinha wrote:
After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options are gone. All user still with permission in ITSM modules and other modules like FAQ, i had try remove and re-add groups permission, but i am still not seeing ITSM and FAQ option (CMDB,CHANGES, FAQ, etc. ) Could someone help me?
Did you strictly follow the UPGRADING file? There are some SyConfig options that might need to reset. -- Cheers, Nils http://webint.cryptonode.de / a Fractal project
participants (2)
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Nils Leideck -
Rangel Perez Sardinha