Adrián Deccico wrote:

Thanks for the info, I have test Mercury with Outlook Express with the same Config.pm settings and is working fine, but Otrs allways said me the same

Error: SMTP authentication failed! Enable debug for more info!

This is my Config.pm file

# $Self->{SessionUseCookie} = 0; $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = '127.0.0.1'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'Admin'; $Self->{'SendmailModule::AuthPassword'} = 'asaptel';

You are trying to use Mercury for your outgoing email as well as incoming email? And you can send mail to the outside world through Mercury when using Outlook Express, but not OTRS? Hmm, try looking in otrs\var\log\otrs.log to see what it has to say about it. It might give you more information. Outside of that, I don't know what to say. I am not using Mercury for any type of mail. I am getting and sending my mail through an exchange server. Tyler