Hi Priyadarsan, Thank you for this tip. It is a good idea. But is it possible to add a specific drop down list in a specific queue ? Thanks in advance Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr Priyadarsan Roy a écrit :

Guillaume Rehm wrote:

...

Hi all,

Is it possible tout add one dropdown list to choose wich computer just for 1 specific queue.

I have a queue called servers. In this queue I want to be able to add a dropdown list to specify the server name.

Is it possible ?

Thanks in advance and Best Regards,

Hi Guillaume,

You can create a queue for each sever and specify that it is a sub queue of the "server" queue. This way when the customer tries to raise a ticket he can see a drop down with the specific server under the server queue.

Hope this is will be of some help.

PD

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