Is there any way to have a user see all tickets regardless of ownership? Right now, if a ticket is owned by another user, then no one else can see it. Thanks, Alo ------------------------------------------------------- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478 Laufou Shopping Ctr Pago Pago, American Samoa 96799 -- Ph: +1.684.699.2759 ext 1098 Cell: +1.684.258.1098 VoIP Business Hours: 1098@voip.bluesky.as VoIP After Hours: 2098@voip.bluesky.as

Can you use the CustomerID field? To record the company I always use the CustomerID field. However I always use the internet domain name of the company rather than their actual company name. This gives me consistency in the CustomerID field. That way when I want to search for them... I don't have to wonder if someone entered CAS or Computer Applied Services as a company name "CustomerID". That way when multiple contacts from the same company exist and they click on company tickets... it is sure to pull up tickets from their co-workers. For the User ID I always use their email address. This insures uniqueness for the User ID. Not only does it solve the problem listed above... it also gives me three pieces of information with just one piece of info... (user email address). 1) Username (Because it's the same as the email address) 2) Email Address (Known) 3) Customer ID (domain portion of the email address) You still may need to list the actual company name and this doesn't really address this, but I mentioned it in case it may be helpful to you for the reasons listed. Bryan -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alo Anesi Sent: Thursday, November 02, 2006 1:54 PM To: User questions and discussions about OTRS.org Subject: [otrs] Add a field to Customers I would like to add a field to the Customer user for the Company they are associated with. Is there a way to do this? Thanks, Alo ------------------------------------------------------- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478 Laufou Shopping Ctr Pago Pago, American Samoa 96799 -- Ph: +1.684.699.2759 ext 1098 Cell: +1.684.258.1098 VoIP Business Hours: 1098@voip.bluesky.as VoIP After Hours: 2098@voip.bluesky.as _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/