[error] 1068: ModPerl::Registry: connection failed at D:/otrs/otrs//Kernel/System/CheckItem.pm line 68

Hey everyone, I've installed "OTRS 1.1.3 for Win32 Beta4" on a Windows 2000 computer. The installation seemed to work out. (There is just that Apache error, which is normal according to the installation guide.) When I create a new user or reply to an email, I get this error message "[error] 1068: ModPerl::Registry: connection failed at D:/otrs/otrs//Kernel/System/CheckItem.pm line 68". I didn't know how to get rid of this error, so I installed OTRS on a different computer running Windows 2000. Same mistake. After that I installed OTRS on a Win XP Home computer, but I am still getting this error message. Does anyone have a solution for this problem? Thanks in advance for any help, Andi Bublitz

On Monday, January 19, 2004 10:41 AM
Andreas Bublitz
I've installed "OTRS 1.1.3 for Win32 Beta4" on a Windows 2000 computer. The installation seemed to work out. (There is just that Apache error, which is normal according to the installation guide.) When I create a new user or reply to an email, I get this error message "[error] 1068: ModPerl::Registry: connection failed at D:/otrs/otrs//Kernel/System/CheckItem.pm line 68". I didn't know how to get rid of this error, so I installed OTRS on a different computer running Windows 2000. Same mistake. After that I installed OTRS on a Win XP Home computer, but I am still getting this error message. Does anyone have a solution for this problem?
OTRS has problem checking the email adress used. This may be due to an invalid syntax, or a domainname that cannot be resolved. Invalid Syntax: root@localhost, testuser@idontcare - no fully qualified domain name Not resolvable domain names often follow these formats: @intern.example.com @localhost.localdomain.lc @BJ3323W.example.com Please note that the above are all valid, but if you (ie. your OTRS server) cannot recolve them via DNS, they are of little use. You may work around this issue by setting in d:\otrs\otrs\Kernel\Config.pm: $Self->{CheckMXRecord} = 0; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Andreas Bublitz
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Robert Kehl