Can anyone point me to some documentation on how to do a custom report? The built in stats feature is nice but does not have what I want.. Well at least as far as I can see. I am trying to get a report that lists all tickets open or closed during a specified time frame. I want it to list the ticket and notes. Thanks -- ~Bill __________________________________ Bill Locke Ayalogic/Green-Ear Systems Administrator 330-247-2182 Bill@green-ear.com