Hi Alex, On Tue, May 13, 2003 at 03:19:50PM -0700, Alex Zheng wrote:

Is there anyway you can update a (existing) ticket via email? (so that user /agent do not have to login into otrs web interface at all?)

There is no agent-email-interface at this moment. But it would not be so difficult to build one because you just need to you the Kernel::Ticket module to do actions on tickets. -=> Just the command parser needs to be written. If you want ... you can get help on dev at otrs.org! Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier