Hi Matt, This is pretty much sorted out of the box, if you log in as an agent, click on preferences and locate: [ Move notification ] Send me a notification if a ticket is moved into one of "My Queues". And obviously select the revent queue's in "My Queue's" Regards, David Matt Reidy wrote:

How do you enable the use of the built-in notifications such as "en::Agent::Move"?

I'd like to use it to notify agents when tickets are moved into their queues but can't figure out how.

I can and have created a notification event to do this, but I feel like I'm just missing something since there is already a built-in notification for that.

TIA

-Matt

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