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Lambrecht, Charles (Charles)

22 Feb 2015 22 Feb '15

7:44 p.m.

Hello, I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to 3.3.10? Then to 4.0.4? Thanks! Regards, Charles Lambrecht --------------------------------------------------- Charles Lambrecht Computer Operations Manager UT College of Veterinary Medicine cgl@utk.edumailto:cgl@utk.edu ---------------------------------------------------

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Never Min

23 Feb 23 Feb

5:40 a.m.

Hi Charles, Yes. If you are running a lower version of OTRS you have to follow the upgrade path to 3.3 first (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4->3.0->3.1->3.2->3.3)! see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html -NM 2015-02-23 3:44 GMT+08:00 Lambrecht, Charles (Charles) :

Hello,

I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to 3.3.10? Then to 4.0.4?

Thanks!

Regards, Charles Lambrecht

---------------------------------------------------

Charles Lambrecht

Computer Operations Manager

UT College of Veterinary Medicine

cgl@utk.edu

---------------------------------------------------

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Lambrecht, Charles (Charles)

11:56 a.m.

Hi, So, I can go from my current major and minor version of 3.2.13 to most recent major and minor version of 3.3 and then to the most recent major and minor version of 4? I'm wondering more about the minor version steps...majoring in the minors..lol Regards, Charles ________________________________________ From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] on behalf of Never Min [never.min@gmail.com] Sent: Monday, February 23, 2015 12:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS Upgrade Path question? Hi Charles, Yes. If you are running a lower version of OTRS you have to follow the upgrade path to 3.3 first (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4->3.0->3.1->3.2->3.3)! see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html -NM 2015-02-23 3:44 GMT+08:00 Lambrecht, Charles (Charles) :

Hello,

I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to 3.3.10? Then to 4.0.4?

Thanks!

Regards, Charles Lambrecht

---------------------------------------------------

Charles Lambrecht

Computer Operations Manager

UT College of Veterinary Medicine

cgl@utk.edu

---------------------------------------------------

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Never Min

12:22 p.m.

Hi, 3.2.13 -> 3.3.x -> 4.0.x (x= any version) you notice this: Step 6: Apply the database changes in: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html The main change is the database need to be upgraded. Enjoy. -NM 2015-02-23 19:56 GMT+08:00 Lambrecht, Charles (Charles) :

Hi, So, I can go from my current major and minor version of 3.2.13 to most recent major and minor version of 3.3 and then to the most recent major and minor version of 4?

I'm wondering more about the minor version steps...majoring in the minors..lol

Regards, Charles ________________________________________ From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] on behalf of Never Min [never.min@gmail.com] Sent: Monday, February 23, 2015 12:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS Upgrade Path question?

Hi Charles,

Yes.

If you are running a lower version of OTRS you have to follow the upgrade path to 3.3 first (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4->3.0->3.1->3.2->3.3)!

see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html

-NM

2015-02-23 3:44 GMT+08:00 Lambrecht, Charles (Charles) :

...
Hello,

I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to 3.3.10? Then to 4.0.4?

Thanks!

Regards, Charles Lambrecht

---------------------------------------------------

Charles Lambrecht

Computer Operations Manager

UT College of Veterinary Medicine

cgl@utk.edu

---------------------------------------------------

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Lambrecht, Charles (Charles)

1:10 p.m.

Ok, thanks! --------------------------------------------------- Charles Lambrecht Computer Operations Manager UT College of Veterinary Medicine cgl@utk.edu --------------------------------------------------- -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Never Min Sent: Monday, February 23, 2015 7:22 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS Upgrade Path question? Hi, 3.2.13 -> 3.3.x -> 4.0.x (x= any version) you notice this: Step 6: Apply the database changes in: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html The main change is the database need to be upgraded. Enjoy. -NM 2015-02-23 19:56 GMT+08:00 Lambrecht, Charles (Charles) :

Hi, So, I can go from my current major and minor version of 3.2.13 to most recent major and minor version of 3.3 and then to the most recent major and minor version of 4?

I'm wondering more about the minor version steps...majoring in the minors..lol

Regards, Charles ________________________________________ From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] on behalf of Never Min [never.min@gmail.com] Sent: Monday, February 23, 2015 12:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS Upgrade Path question?

Hi Charles,

Yes.

If you are running a lower version of OTRS you have to follow the upgrade path to 3.3 first (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4->3.0->3.1->3.2->3.3)!

see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html

-NM

2015-02-23 3:44 GMT+08:00 Lambrecht, Charles (Charles) :

...
Hello,

I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to 3.3.10? Then to 4.0.4?

Thanks!

Regards, Charles Lambrecht

---------------------------------------------------

Charles Lambrecht

Computer Operations Manager

UT College of Veterinary Medicine

cgl@utk.edu

---------------------------------------------------

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Lambrecht, Charles (Charles)
Never Min