We are managing something that comes close to 50.000/year. The "1-2s to perform" depends on: - the server that holds the DB - the browser & computer client - the bandwith & lattency between the client & the server. We're running this on a vmware, and it's pretty fast. What you should worry about, is not about tickets per se, but with ticket history. Because things can start to slow down a little. The ticket_history for those 50.000 tickets/year reaches a 1.000.000 records/year, and it's a little too much for our machine. What we're doing is backing up older tickets and removing them from the database. If you wanna answer to 50000 calls/year, you should look at more complete packages that deliver more "business" functionality OOT.(don't mean to bash otrs, I like it a lot). Hope it helps, DC

-----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de De Pascale Pierre Enviada: sexta-feira, 2 de Abril de 2004 15:52 Para: otrs@otrs.org Assunto: [otrs] OTRS scalability

Hi everyone,

We are investigating the use of OTRS for one of our customer and one requirement is that the solution should support about 500'000 ticket/year. On the performance side with such an installation, standard operations (creating tickets, viewing ticket history, etc...) should take about 1-2s to perform. Is there some people running a comparable OTRS System successfully ?

If yes, is it possible to have the complete reference (company, address, persons, ...) and be allowed to use the fact as a reference ?

I guess it depends on what kind of machine it is running on. So let's say a current SUN Solaris machine.

Thank you in advance and have a good week end,

Regards,

- Pierre.

PS: the french localization is nice. I came accross a less than optimal translation for "Age". It should really be "Age" (it is the same in french) rather than "Vieillir". If someone wants to officially change that in the fr.pm module...

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