Hi *, has anybody tried to integrate otrs with rtfm (http://www.bestpractical.com/rtfm/)? Are there any other FAQ/Knowledgebase-Addons for OTRS? Thx. by Töns -- There is no safe distance.
On Wednesday, November 26, 2003 3:32 PM
Toens Bueker
has anybody tried to integrate otrs with rtfm (http://www.bestpractical.com/rtfm/)?
Not that I knew. If you'd like to try...
Are there any other FAQ/Knowledgebase-Addons for OTRS?
Not really - the planned integrations are as afollows see (TODO): - interfaceing with bugzilla - interfaceing with Nagios (http://www.nagios.org/) - interfaceing with ISPMan (http://www.ispman.org/) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
On Wed, Nov 26, Toens Bueker wrote:
has anybody tried to integrate otrs with rtfm (http://www.bestpractical.com/rtfm/)?
Are there any other FAQ/Knowledgebase-Addons for OTRS?
Robert already gave an answer to your question. But I'd like to add something: We are aware of RTFM and think about a similar idea but a much better approach. I don't have a release-date for this feature but it surely will come. A quick and dirty hack would be a piece of cake but of course we want to do it in the OTRS fashion and that means that things are more integrated and more modulised. That takes some time. When ever we are ready Martin is going to announce it on the mailinglists. take care Stefan -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (3)
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Robert Kehl -
Stefan Wintermeyer -
Toens Bueker