RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
its really easy.. the only pre-requisite is that you have LDAP set up. good thing is there is plenty of LDAP daemons to choose from, but openLDAP is the most widely used afaik: http://www.openldap.org/jldap/overview.html then I google "openldap address book". http://www.onlamp.com/pub/a/onlamp/2003/03/27/ldap_ab.html then I configure my new LDAP for customers: http://doc.otrs.org/2.2/en/html/x1572.html#customer-backend-ldap since you spoke of "address book" as if the customers wouldnt be logging in, at least you would be able to map the customer request to the entry in customer ldap because its matched on company name or email address. i hope that gets you started. im not quite sure about the FAQ portion (i dont dabble in that much), maybe someone else with a similar need will chime in? -Andy ________________________________ From: otrs-bounces@otrs.org on behalf of Julien CHAMPSEIX Sent: Fri 11/23/2007 4:28 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Please can i have some help about it. I would test this address book. Regards, Julien. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : mercredi 21 novembre 2007 12:37 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Andy, How can I to set up it because in doc I didn't see this point about it. Best regards, Julian. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : lundi 19 novembre 2007 17:43 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket 1) What it's possible to create an Address book manually into OTRS without LDAP ? 2) My aim is to link an ticket to an OTRS FAQ as soon as it created and I woulkd known if it's possible to do it by Postmaster filter. Or what it's possible to X-OTRS-FAQ in Postmaster Filter in order to link directly an ticket. Regards, Julian. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Andy Lubel Envoyé : lundi 19 novembre 2007 15:37 À : User questions and discussions about OTRS.org Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket 1) Create an LDAP db with your "contacts", why wouldn't that work? 2) Huh? -Andy Lubel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Julien CHAMPSEIX Sent: Sunday, November 18, 2007 2:24 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Any body have any idea about my request ? Kinds Regards, Julien. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : vendredi 16 novembre 2007 10:49 À : otrs@otrs.org Objet : [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Importance : Haute Hello Everybody, I have 2 request for the OTRS community : 1) I would know how it's possible to add or create an address book into OTRS ? If yes how can I enable it or create it. And what in the future OTRS will ask LDAP Address book in order to transfer some ticket or other option. 2) I would link automatically an ticket with a OTRS FAQ documentation following the Queue. Someone could say to me how do it. Best Regards, Julian.
Many thx Andy i'll test it this week end with using an current LDAP 2003. And if I want add an address book (with entries added manually) in OTRS, do you have any idea how do it ? Best Regards, Julian. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Andy Lubel Envoyé : vendredi 23 novembre 2007 16:02 À : User questions and discussions about OTRS.org; User questions and discussions about OTRS.org Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket its really easy.. the only pre-requisite is that you have LDAP set up. good thing is there is plenty of LDAP daemons to choose from, but openLDAP is the most widely used afaik: http://www.openldap.org/jldap/overview.html then I google "openldap address book". http://www.onlamp.com/pub/a/onlamp/2003/03/27/ldap_ab.html then I configure my new LDAP for customers: http://doc.otrs.org/2.2/en/html/x1572.html#customer-backend-ldap since you spoke of "address book" as if the customers wouldnt be logging in, at least you would be able to map the customer request to the entry in customer ldap because its matched on company name or email address. i hope that gets you started. im not quite sure about the FAQ portion (i dont dabble in that much), maybe someone else with a similar need will chime in? -Andy ________________________________ From: otrs-bounces@otrs.org on behalf of Julien CHAMPSEIX Sent: Fri 11/23/2007 4:28 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Please can i have some help about it. I would test this address book. Regards, Julien. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : mercredi 21 novembre 2007 12:37 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Andy, How can I to set up it because in doc I didn't see this point about it. Best regards, Julian. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : lundi 19 novembre 2007 17:43 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket 1) What it's possible to create an Address book manually into OTRS without LDAP ? 2) My aim is to link an ticket to an OTRS FAQ as soon as it created and I woulkd known if it's possible to do it by Postmaster filter. Or what it's possible to X-OTRS-FAQ in Postmaster Filter in order to link directly an ticket. Regards, Julian. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Andy Lubel Envoyé : lundi 19 novembre 2007 15:37 À : User questions and discussions about OTRS.org Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket 1) Create an LDAP db with your "contacts", why wouldn't that work? 2) Huh? -Andy Lubel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Julien CHAMPSEIX Sent: Sunday, November 18, 2007 2:24 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Any body have any idea about my request ? Kinds Regards, Julien. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : vendredi 16 novembre 2007 10:49 À : otrs@otrs.org Objet : [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Importance : Haute Hello Everybody, I have 2 request for the OTRS community : 1) I would know how it's possible to add or create an address book into OTRS ? If yes how can I enable it or create it. And what in the future OTRS will ask LDAP Address book in order to transfer some ticket or other option. 2) I would link automatically an ticket with a OTRS FAQ documentation following the Queue. Someone could say to me how do it. Best Regards, Julian. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Andy Lubel -
Julien CHAMPSEIX