Hi Nils, We have installed all the modules and o/p is OK for all modules.We have restarted the Apache also.But still getting the same error while clicking on "package manager" in admin interface. Any other Way to solve this error? Thanks, Shrinivas.

k.mitesh@drushti.in wrote:

...

We have installed otrs 2.1.7 source(tar.gz)on Suse 10.We are facing problem in interface.When we click on package manager in admin interface we are receiving following error.

Software error:

Can't locate auto/LWP/UserAgent/get.al in @INC (@INC contains: ../../ /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.7/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl . /opt/otrs/bin/cgi-bin/../.. /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at ../..//Kernel/System/Package.pm line 1487

For help, please send mail to the webmaster (webmaster@dummy-host.example.com), giving this error message and the time and date of the error.

Please provide us solution for the same.

It seems not all required Perl modules are installed. You can check this by running ~otrs/bin/otrs.checkModules. See the documentation for install instructions: http://doc.otrs.org/2.1/en/html/x325.html#installation-of-needed-perl-module...

Nils Breunese.

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-- Shrinivas Devarkonda, Drushti NET, 3, Abhinav Apartments, 778, Congress House Road, Next to Congress Bhavan, Shivajinagar, Pune -05. Email : d.shri@drushti.in.