Hi! I have disabled the quote sign ">" in OTRS: SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose My question: is there a way to have this different per queue? Most queues are normal response to user queues where the quote sign are very helpful, but some queues the answers goes into system mailboxes and in those cases the quote sign messes things up... Best regards, Chris
On Sun, 1 Jan 2012, Ugo Bellavance wrote:
On 2011-12-29 17:56, Eternity wrote:
Hi!
I have disabled the quote sign ">" in OTRS:
SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose
What version are you using? I think that in 3.x you don't need quotes.
I am using 3.0.11. I am not in the need of quotes, but it's handy against customers in long conversations. On the other hand, I don't need them when sending mails from OTRS against automated robot systems. Chris
participants (2)
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Eternity -
Ugo Bellavance