based on the error message I'ld would start by verifying that the username and password for the account are correct. Sabeer Ahamed wrote on 5/8/08 23:30

Dear All,

I have configured the POP3 Account from the Admin

So if I send a mail to otrs@mydomin.com that should be converted as a ticket

When I send a mail ticket is not being created

The POP3 account is open for all there is not restriction

When I checked the logs it says Fetch mail{116}..Auth failed for the following users

So any one tell me the exact procedure for POP3 to work properly

I refered the OTRS guide for the same...

But not working for me...

Any one try to help me out

Regards Sabeer