Hi Daniel, Daniel Balan wrote:

Let's say I have two customer dbs containing information about my customers. When a message is sent to my tech department I would like to read from those dbs and if the customer found (search after email address) to display some info and to set ticket priority to 4 (high). Does anyone have an implementation like this or have a clue on how to do it?

It's easy to use different customer dbs. Just configure $Self->{"CustomerUser"} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', [...] $Self->{"CustomerUser1"} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', [...] $Self->{"CustomerUser2"} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', [...] and so on... But the auto set of "4 (high)" is not so easy. There you need to create your own PostMaster post filter. PS: There is a upcoming developer manual (beta) if you or somebody needs this http://otrs.de/~me/doc-developer/en/

Thanks, Daniel

Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!