Hi again, Every time I go into the 'System Log' page in the OTRS Agent interface, it is completely empty. My OTRS system is implemented on Windows 2000, Apache and MySQL Does anyone recognise this behaviour, and if so know how to get to view the system log WITHOUT having to log into the server? Thanks
Hi Phil, On Mi, Sep 27, 2006 at 01:23:38 +0100, Phil Morris wrote:
Every time I go into the 'System Log' page in the OTRS Agent interface, it is completely empty.
My OTRS system is implemented on Windows 2000, Apache and MySQL
Under Windows, the System Log in the Admin area of OTRS is not available. You have to use the Logfile Module which creates a separate logfile. Best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
Which is HIGHLY recommended as its always good practice to separate OS
specific logs from Application Logs. Using syslog function seems to blur
the line between OS and Application!
My 2c,
Andy
On 9/27/06 12:27 PM, "Henning Oschwald"
Hi Phil,
On Mi, Sep 27, 2006 at 01:23:38 +0100, Phil Morris wrote:
Every time I go into the 'System Log' page in the OTRS Agent interface, it is completely empty.
My OTRS system is implemented on Windows 2000, Apache and MySQL
Under Windows, the System Log in the Admin area of OTRS is not available.
You have to use the Logfile Module which creates a separate logfile.
Best regards
Henning
--
participants (3)
-
Andy Lubel -
Henning Oschwald -
Phil Morris