I am trying to modify AgentZoom.pm so that whenever agent zoom in a ticket, it will display all articles for the ticket. Instead of just the url link. Any suggestions? I am trying to modify the following function: $Output .= $Self->{LayoutObject}->AgentZoom( TicketID => $Self->{TicketID}, QueueID => $QueueID, MoveQueues => \%MoveQueues, StdResponses => \%StdResponses, ArticleBox => \@ArticleBox, ArticleID => $Self->{ArticleID}, %Ticket, %UserInfo, CustomerData => \%CustomerData, ); But where is it defined? i.e., LayoutObject and AgentZoom? Thanks. Alex