Yes I can. I can even telnet to it from the server, login to the account and retrieve messages. It seems to be a mail server specific issue. I have tried with others and all is well. Thanks Afshar. 2009/5/14 Afshar Mohebbi

Hi Kevin,

Can you ping mail.kdn.co.ke from your OTRS server?

Afshar Mohebbi

On Thu, May 14, 2009 at 1:49 PM, Kevin K. Kamonye

...

wrote:

...

Kindly someone assist.

Traceback: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: linux Time: Thu May 14 12:18:04 2009

Message: POP3: Can't connect to mail.kdn.co.ke

Traceback (11098): Module: Kernel::System::MailAccount::POP3::Fetch (v1.4) Line: 75 Module: Kernel::System::MailAccount::MailAccountFetch (v1.5) Line: 369 Module: Kernel::Modules::AdminMailAccount::Run (v1.5) Line: 62 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47

-- K. K. Kamonye

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