Thank you for your help, the SetPassword command produced an error indicating that no valid table was found in the database. My colleague created the database and user for me, but somehow the installer had no access to it but showed no error. After removing the database and running the installer again it all worked fine. Kind regards,, David ________________________________ From: otrs on behalf of Carlos García Sent: Thursday, October 20, 2016 15:10 To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation issue, can not login Hi David, I didn't face this issue yet, IMO you can do 2 actions: 1.- Use the 'Admin::User::SetPassword' console command to set a new password. 2.- If possible to reproduce this issue, please file a report in http://bugs.otrs.org/ including a detailed explanation how to reproduce it. I hope this helps. Regards, Carlos García El 20/10/2016, a las 1:16 a.m., David Lang mailto:dlang9159@outlook.com> escribió: Hello everyone, I got a problem with the installation of otrs-5.0.13. It should run on a ubuntu 16.04 server with apache as a webserver and MariaDB as database. I followed the installation procedure on https://otrs.github.io/doc/manual/admin/stable/en/html/manual-installation-o... until step 9. Unfortunately I'm not able login with the password provided in step 8. Has anyone encountered that problem before? If not, has someone an idea what causes the problem? If asked I will provide additional information about my system. Kind Regards, David --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs