/ I am new to Linux, Open SUSE 10.2 to be specific so please bare with: />/ />/ The issue I am having is that OTRS's Cron Jobs are not running, />/ specifically not getting any new mail into the RAW queue. />/ />/ When I look into starting the jobs, here's what I get: />/ />/ rt:/opt/otrs/bin # sudo -u otrs ./Cron.sh start otrs />/ Nocronjobs in /ver/cron found! />/ * Check the $HOME (/etc/passwd) of the OTRS user. It must be in the />/ root dir of your OTRS system (e.g. /opt/orts). />/ />/ rt:/opt/otrs/bin # crontab -l -u otrs />/ no crontab for otrs />/ rt:/opt/otrs/bin # />/ />/ Trying a different approach results in the same: />/ />/ rt:/opt/otrs/bin # su otrs />/ rt:/opt/otrs/bin # ./Cron.sh start />/ Nocronjobs in /ver/cron found! />/ * Check the $HOME (/etc/passwd) of the OTRS user. It must be in the />/ root dir of your OTRS system (e.g. /opt/orts). />/ />/ What I have noticed in reviewing the otrs docs is something is wrong />/ with the "su otrs" user. I am guessing i should have a rt:/bin $ />/ result />/ after using the su command. / How did you install OTRS? Are you sure the error messages are mentioning /ver/cron? I'm pretty sure you have no /ver on your system, sure it isn't /var? And what is the homedir of the otrs user (aka what's the output of 'grep otrs /etc/passwd')? You can run 'whoami' to check what user you are running as at any given moment.

Nils Breunese. UPDATED: ENTRY BELOW I installed using the rpm file for Open SUSE. ver=var your right, typo... =-) whoami comes back with OTRS, when I used grep otrs /etc/passwd I get this below: rt:/opt/otrs/bin # grep otrs /etc/passwd otrs:x:1001:8:OTRS System User:/opt/otrs:/bin/false rt:/opt/otrs/bin #