For notifications, do you selected our queue as prefered queue in your preferences ? and set notifications to yes in your preferences ? Le 04/03/2010 08:18, Jason a écrit :

hi all: There are two problems. 1.i enabled the New ticket notification.But when my queue receive a new ticket,i couldn't receive any email notification from the otrs system. 2.when i configure customer with multiple IDS,i don't know which file to be added the following codes:

Now the new column has to be added to the MAP array in Kernel/Config.pm:

# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [...] [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],

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