It doesnt have to be pop3 all the time. You could also install sendmail on your otrs sever and use procmail / .forward to get the mail into otrs. I think this is described in the otrs manual or install documentation. Then you set up forwarding in exchange to forward mail to support@domain.com to support@otrs.domain.com. Of course your Exchange server needs to be able to find a MX record for otrs.domain.com. This will bing your mail into otrs. I run it this way for a couple of years now and have added other aliases (helpdesk@domain.com, abuse@domain.com) that are forwarded via exchange to their respective counterpart (helpdesk@otrs.domain.com, abuse@otrs.domain.com) and each goes into their own queue. Also if you work with whoever does the security at your place and you explain your need, they might add a specfic rule to allow port 110 from your particular IP address. Hope this helps, Swen -------------------------- Sent from my BlackBerry Wireless Handheld -----Original Message----- From: otrs-bounces@otrs.org To: User questions and discussions about OTRS.org Sent: Sun Feb 03 17:22:57 2008 Subject: Re: [otrs] MS Exchange and POP3 access Yes you are right,the problem is I don't think they would agree (where I work) to open up POP3 access on the server. I really don't know much about mail protocols, but Since they seem to even block it to other external mail servers, I am guessing they think its a security risk maybe. Too much formality also! On Feb 3, 2008 10:43 PM, Nils Breunese (Lemonbit) wrote: Tcl Warrior wrote: > Apparently where I work pop3 access is blocked/closed. port 110 on > the mailserver is closed > I am also guessing that they are also blocking all pop3 access. I am > guessing so because I > create a free account at hotpop, just to be able to continue testing > and figuring out otrs, but I can't even > access this mail box. > > Any ideas? Will otrs provide tigher integration with MS exchange in > future releases something that maybe will > bypass the issue I am having above or will email retrieval always be > pop3? AFAIK Exchange supports POP3, but it needs to be explicitly enabled. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/