Hi , Is there a install howto for Debian (i'm using Ubuntu) , i am having difficulty getting OTRS to work on it. Basically I followed the steps: apt-get install otrs It solves all the dependencies etc , but when I go to the installer I get "Not Found" error.Forgive my newbie-ness , I did manage to get it going on a WinXp machine (for testing purposes) but now need to setup a production box , and would prefer nix.... back to the drawing board... -- Regards , @-----------------------------@ | Danie Theron | | Systems Administrator | | Verpakt Management Services | | email : danie@verpakt.com | | tel : +2711 6020117 | @-----------------------------@ If you dislike change, you're going to dislike being irrelevant even more. Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. "Time is an illusion. Lunchtime double so." (Douglas Adams.) ------------------------------------------------------------------------------------------------------------------------------------------ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------------------------------------------------------------------------
Danie wrote:
Hi ,
Is there a install howto for Debian (i'm using Ubuntu) , i am having difficulty getting OTRS to work on it.
Basically I followed the steps:
apt-get install otrs It solves all the dependencies etc , but when I go to the installer I get "Not Found" error.Forgive my newbie-ness , I did manage to get it going on a WinXp machine (for testing purposes) but now need to setup a production box , and would prefer nix....
back to the drawing board...
OK , got OTRS going : - apache2.conf didn't have an entry for the cgi stuff , added otrs cgi locations as in Manual install txt - came up with permission error on Kernel/Config.pm , checked the permissions for said file , saw it pointed to another file /etc/otrs/Kernel/Config.pm which didn't have the right permissions. chown www-data.root Config.pm Now I have another little problem , seems the icons for the various tabs (Admin Area etc) is not showing , as I am not a apache guru , what do I need to inlcude/send for a better description? not sure where otrs loads the gif/jpeg/icon files from? Also , in the same breath , i see you have support for procmail , fetchmail , how about postfix? My reason for asking of course is we have an existing email gateway and I want to pipe the emails sent to otrs through that , any ideas/tips/hints/rants welcome. TIA!!! D -- Regards , @-----------------------------@ | Danie Theron | | Systems Administrator | | Verpakt Management Services | | email : danie@verpakt.com | | tel : +2711 6020117 | @-----------------------------@ If you dislike change, you're going to dislike being irrelevant even more. Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. "Time is an illusion. Lunchtime double so." (Douglas Adams.) ------------------------------------------------------------------------------------------------------------------------------------------ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------------------------------------------------------------------------
On Wednesday, 17 Aug 2005 8:56 pm, Danie wrote:
- apache2.conf didn't have an entry for the cgi stuff , added otrs cgi locations as in Manual install txt
I think you have to add them in a distinct file, say otrs.conf, in /etc/apache2/conf.d. That is the current way to "drop in" app specific apache configuration without the need to edit the main apache file.
Now I have another little problem , seems the icons for the various tabs (Admin Area etc) is not showing , as I am not a apache guru , what do I need to inlcude/send for a better description? not sure where otrs loads the gif/jpeg/icon files from?
Remember, there are two aliases to add - one for cgi and one for the images. The cgi alias might be named anything that you want, but the images aliases name cannot be changed (unless you modify the templates).
Also , in the same breath , i see you have support for procmail , fetchmail , how about postfix? My reason for asking of course is we have an existing email gateway and I want to pipe the emails sent to otrs through that , any ideas/tips/hints/rants welcome.
Support for fetchmail/pop3 is for *receiving* mail. For *sending* mail, any sendmail compatible MTA, like postfix, will work out of the box. I have a single pop3 box aand have multiple email aliases pointing to this pop3 box. Edit /etc/aliases (or /etc/postfix/aliases) for this setup. - Sandip -- Sandip Bhattacharya * Puroga Technologies * sandip@puroga.com Work: http://www.puroga.com * Home/Blog: http://www.sandipb.net/blog PGP/GPG Signature: 51A4 6C57 4BC6 8C82 6A65 AE78 B1A1 2280 A129 0FF3
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