Ok, i found ! My otrs root directory was not readable by my apache user ! Pat _____ De : Pat Goodman [mailto:goodman@free.fr] Envoyé : samedi 19 août 2006 00:32 À : 'otrs@otrs.org' Objet : Permission denied: access to /otrs/installer.pl denied Hi, Permission denied: access to /otrs/installer.pl denied Running Apache 2.0 under Redhat 9. I am not so new ti Apache but here i am getting crazy like a nuts. How can i log some error messages ? Any idea ? Pat