I asked this question last week and didn't get a response. I have a new install of OTRS on WIN2003 with IIS. I am able to get it to the log in screen for the first time. When I enter the default username and password, it just hangs. If I look in the log file the keeps telling me: [Wed Jun 14 16:44:03 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:04 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:06 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:07 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:09 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:11 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:12 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:14 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:16 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:17 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:19 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:21 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:22 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:24 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:26 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110). And then it fails. Can anyone help me out? Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net
Are you sure, that login and password in Config.pm can access to mysql database ? Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr Brett Gruchow a écrit :
I asked this question last week and didn't get a response.
I have a new install of OTRS on WIN2003 with IIS.
I am able to get it to the log in screen for the first time.
When I enter the default username and password, it just hangs. If I look in the log file the keeps telling me:
[Wed Jun 14 16:44:03 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:04 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:06 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:07 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:09 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:11 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:12 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:14 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:16 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:17 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:19 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:21 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:22 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:24 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
[Wed Jun 14 16:44:26 2006][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.4.110).
And then it fails.
Can anyone help me out?
**Brett Gruchow**
Infrastructure Systems Engineer bgruchow@myweather.net mailto:bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101
MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 *www.myweather.net*
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Brett Gruchow -
Guillaume Rehm