Hi, On Thu, Apr 15, 2004 at 03:59:20PM +0100, Duarte Cordeiro wrote:

is there any problem if I change the way tickets numbers are generated? Don't ask me why, but our helpdesk is only available by phone, but we're required to provide the ticket nr to the customer. We've started Monday to deliver the ticket ids, but users complain about the ticket id excessive length .

There is no problem to change the tickets number generator. For more info see: http://doc.otrs.org/1.2/en/html/configfile-ticketnumberformat.html

Thanks in advance,

DC

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

Searched through the list... I needed to restart the web server. Doh :) ----- Original Message ----- From: "Duarte Cordeiro" To: "User questions and discussions about OTRS." Sent: Monday, April 19, 2004 5:50 PM Subject: Re: [otrs] Chaging ticket number generator

Hi,

changed Config.pm to:

$Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement';

and in Defaults.pm I have:

$Self->{CounterLog} = '/var/log/TicketCounter.log';

and .... # cat ~otrs/var/log/TicketCounter.log 37;2004-04-19;

Restarted otrs service, tried to create a new ticket, but the ticket number is: Zoom Ticket#: 2004041910000379

What's wrong ?

----- Original Message ----- From: "Martin Edenhofer" To: "User questions and discussions about OTRS." Sent: Thursday, April 15, 2004 4:16 PM Subject: Re: [otrs] Chaging ticket number generator

...

Hi,

On Thu, Apr 15, 2004 at 03:59:20PM +0100, Duarte Cordeiro wrote:

...

is there any problem if I change the way tickets numbers are generated? Don't ask me why, but our helpdesk is only available by phone, but we're required to provide the ticket nr to the customer. We've started Monday to deliver the ticket ids, but users complain about the ticket id excessive length .

There is no problem to change the tickets number generator.

For more info see: http://doc.otrs.org/1.2/en/html/configfile-ticketnumberformat.html

...

Thanks in advance,

DC

Martin Edenhofer

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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