RE: [otrs] No tickets in customer frontend
Some customers can see their tickets via the customer web frontend and others aren't seeing any at all.
1) What can be the reason for that behaviour ?
Are you sure the customer ID on the ticket and the Customer ID the customer logs in with are identical? If they submit a ticket from one email address and login with another, they will not see their tickets. -- Lars
He logs in at the webfrontend with his email address seeing no tickets but if I search as an agent via the AgentTicketSearch setting either the "Customer ID" or "Customer User Login" field to the same email address, I get all his tickets. Regards Sven On Tuesday 26 February 2008, Lars Jørgensen wrote:
Some customers can see their tickets via the customer web frontend and others aren't seeing any at all.
1) What can be the reason for that behaviour ?
Are you sure the customer ID on the ticket and the Customer ID the customer logs in with are identical? If they submit a ticket from one email address and login with another, they will not see their tickets.
participants (2)
-
Lars Jørgensen -
Sven Fischer