Hi Jens, On Tue, Apr 15, 2003 at 01:50:37PM +0200, Jens Hett wrote:

How does it works that my OTRS (OTRS 1.1.x CVS - Win32) uses my Microsoft Active Directory for OTRS' User Management. Somebody has got a solution for my problem??? I hope so ;-)

In OTRS 1.1.x it's not possible to use LDAP for UserData (name, email, ..) - it's planed for OTRS 2.0 -. But it's possible for user authentication. (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/user.html) The customer user stuff will work with LDAP for both, user data (name, email, ..) and authentication. (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/customer.html)

Jens Hett = ITCV GmbH

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972