Hi guys, i've updated our old OTRS 3.0.3 to the newest OTRS 5. DB Update went smoothly but now appanretly the new e-mail are not fetched, at this moment i've the old OTRS 3 istance working in parallel mode with OTRS 5 (two different servers using IMAP to fetch emails). The old one is fetching (and sending) e-mails correctly, the new one is not. I've checked the logs and i cannot see errors but if i try to send an e-mail using: cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl I got: ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015 Message: otrs.PostMaster.pl is deprecated, please use console command 'Maint::PostMaster::Read' instead. Traceback (14454): Module: ./otrs.PostMaster.pl Line: 68 ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015 Message: No Priority for 3 normal found! Traceback (14454): Module: Kernel::System::Priority::PriorityLookup Line: 351 Module: Kernel::System::Ticket::TicketCreate Line: 386 Module: Kernel::System::PostMaster::NewTicket::Run Line: 229 Module: Kernel::System::PostMaster::Run Line: 372 Module: (eval) Line: 87 Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 79 Module: (eval) Line: 441 Module: Kernel::System::Console::BaseCommand::Execute Line: 435 Module: ./otrs.PostMaster.pl Line: 88 ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015 Message: No PriorityID (invalid Priority Name?)! Traceback (14454): Module: Kernel::System::Ticket::TicketCreate Line: 397 Module: Kernel::System::PostMaster::NewTicket::Run Line: 229 Module: Kernel::System::PostMaster::Run Line: 372 Module: (eval) Line: 87 Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 79 Module: (eval) Line: 441 Module: Kernel::System::Console::BaseCommand::Execute Line: 435 Module: ./otrs.PostMaster.pl Line: 88 ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015 Message: Can't process mail, see log! Traceback (14454): Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 103 Module: (eval) Line: 441 Module: Kernel::System::Console::BaseCommand::Execute Line: 435 Module: ./otrs.PostMaster.pl Line: 88 So i think for sure OTRS is not able to send-out emails, am i right? Any hint? Thanks