Hi, I am trying to figure out the variables used for ticket "age". Intention is to customize a query to show the average open time for closed tickets., ie. how long on average are tickets usually open before they are closed, either successfully or unsuccessfully. I have looked it up in SysConfig modules like Core::Ticket and Core, Core::Time to no avail Basically, i believe if i can see how the Age data for a ticket is arrived at, then i should be able to deduce what i am looking for..... Please point out either SysConfig or direct mysql access.... _Thanks Richard __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com