multiple selection

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Alessandro d'Ambrosio

16 Feb 2010 16 Feb '10

8:10 a.m.

Hi, I've more than 2.000 customer users in my otrs and I would like to manage multiple selection (in the admin area - Custiomer Users/Groups section) by a select all check box to assign them rights on a certain group at the same time. Is it possible? I think that I have to modify perl code. Thanks a lot, Alessandro

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Leonardo Certuche

16 Feb 16 Feb

10:03 a.m.

Hi, As a workaround, if you use firefox, the following add-on will help you out. Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Tue, Feb 16, 2010 at 3:10 AM, Alessandro d'Ambrosio < alessandro.dambrosio@unimi.it> wrote:

...

Hi,

I’ve more than 2.000 customer users in my otrs and I would like to manage multiple selection (in the admin area - Custiomer Users/Groups section) by a select all check box to assign them rights on a certain group at the same time.

Is it possible?

I think that I have to modify perl code.

Thanks a lot,

Alessandro

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Leonardo Certuche

10:03 a.m.

Sorry, forgot to paste the link: https://addons.mozilla.org/en-US/firefox/addon/2393 On Tue, Feb 16, 2010 at 5:03 AM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

...

Hi,

As a workaround, if you use firefox, the following add-on will help you out.

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

On Tue, Feb 16, 2010 at 3:10 AM, Alessandro d'Ambrosio < alessandro.dambrosio@unimi.it> wrote:

...
Hi,

I’ve more than 2.000 customer users in my otrs and I would like to manage multiple selection (in the admin area - Custiomer Users/Groups section) by a select all check box to assign them rights on a certain group at the same time.

Is it possible?

I think that I have to modify perl code.

Thanks a lot,

Alessandro

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Alessandro d'Ambrosio

10:30 a.m.

New subject: R: multiple selection

Thank you but It doesnt work because Im not be able to select only RO rights. It selects all the check boxes at a whole. Hi Ale Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Leonardo Certuche Inviato: martedì 16 febbraio 2010 11.04 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] multiple selection Sorry, forgot to paste the link: https://addons.mozilla.org/en-US/firefox/addon/2393 On Tue, Feb 16, 2010 at 5:03 AM, Leonardo Certuche wrote: Hi, As a workaround, if you use firefox, the following add-on will help you out. Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Tue, Feb 16, 2010 at 3:10 AM, Alessandro d'Ambrosio wrote: Hi, Ive more than 2.000 customer users in my otrs and I would like to manage multiple selection (in the admin area - Custiomer Users/Groups section) by a select all check box to assign them rights on a certain group at the same time. Is it possible? I think that I have to modify perl code. Thanks a lot, Alessandro --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Michiel Beijen

2:55 p.m.

New subject: R: multiple selection

Hi Alessandro, The easiest probably would be to start using Roles. If you use Roles, you can quickly assign lots of users to this one role, and then if you need to add a group or so, just add this group to the role one time. Also please note we ship a bunch of scripts in otrs/bin which you can leverage to bulk import users, add them to roles, etc. And last but not least, if you have this many users, you might want to manage them via LDAP instead. ((enjoy)) -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Feb 16, 2010 at 11:30 AM, Alessandro d'Ambrosio wrote:

...

Thank you but It doesn’t work because I’m not be able to select only RO rights. It selects all the check boxes at a whole.

Hi

Ale

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Leonardo Certuche Inviato: martedì 16 febbraio 2010 11.04 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] multiple selection

Sorry, forgot to paste the link: https://addons.mozilla.org/en-US/firefox/addon/2393

On Tue, Feb 16, 2010 at 5:03 AM, Leonardo Certuche wrote:

Hi,

As a workaround, if you use firefox, the following add-on will help you out.

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

On Tue, Feb 16, 2010 at 3:10 AM, Alessandro d'Ambrosio wrote:

Hi,

I’ve more than 2.000 customer users in my otrs and I would like to manage multiple selection (in the admin area - Custiomer Users/Groups section) by a select all check box to assign them rights on a certain group at the same time.

Is it possible?

I think that I have to modify perl code.

Thanks a lot,

Alessandro

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Alessandro d'Ambrosio

18 Feb 18 Feb

9:38 a.m.

New subject: R: R: multiple selection

Thank you Michiel, but I've seen that I can assign only Users to role, not Customer Users. Thanks. Ale -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Michiel Beijen Inviato: martedì 16 febbraio 2010 15.55 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] R: multiple selection Hi Alessandro, The easiest probably would be to start using Roles. If you use Roles, you can quickly assign lots of users to this one role, and then if you need to add a group or so, just add this group to the role one time. Also please note we ship a bunch of scripts in otrs/bin which you can leverage to bulk import users, add them to roles, etc. And last but not least, if you have this many users, you might want to manage them via LDAP instead. ((enjoy)) -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Feb 16, 2010 at 11:30 AM, Alessandro d'Ambrosio wrote:

...

Thank you but It doesn’t work because I’m not be able to select only RO rights. It selects all the check boxes at a whole.

Hi

Ale

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Leonardo Certuche Inviato: martedì 16 febbraio 2010 11.04 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] multiple selection

Sorry, forgot to paste the link: https://addons.mozilla.org/en-US/firefox/addon/2393

On Tue, Feb 16, 2010 at 5:03 AM, Leonardo Certuche wrote:

Hi,

As a workaround, if you use firefox, the following add-on will help you out.

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

On Tue, Feb 16, 2010 at 3:10 AM, Alessandro d'Ambrosio wrote:

Hi,

I’ve more than 2.000 customer users in my otrs and I would like to manage multiple selection (in the admin area - Custiomer Users/Groups section) by a select all check box to assign them rights on a certain group at the same time.

Is it possible?

I think that I have to modify perl code.

Thanks a lot,

Alessandro

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Alessandro d'Ambrosio
Leonardo Certuche
Michiel Beijen