Thanks! 2014-04-05 18:51 GMT-03:00 Gerald Young :

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I'd like to set status automatically to OPEN, once a ticket is LOCKED, so that I don't need to answer the tickets in order to change its status from NEW to OPEN. Yes, SysConfig Ticket -> Core::Ticket [x] Ticket::EventModulePost###130-ForceStateChangeOnLock

The rational behind not changing new is that all open tickets assume first human contact has been made with the customer.

On Sat, Apr 5, 2014 at 1:00 PM, André Cavalcante wrote:

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Hi there,

I'd like to set status automatically to OPEN, once a ticket is LOCKED, so that I don't need to answer the tickets in order to change its status from NEW to OPEN.

Do I need an ACL ou a Generic agent?

--

*André Luiz C. e Cavalcante, PMP*

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-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE