Hello all. I have one problem with OTRS 2.0.4 on Windows 2003 server EN. When the user have some special characters (e.g. ěščřžýáíé) in name or in email's subject, the web fronted is working wrong. When I click on "Empty Answer" I see error message "Wide character in syswrite at C:/OTRS/Perl/lib/net/Cmd.pm line 436." (otrs_error.jpg) When the special characters are in body of mail I don't have problem. My settings in Config.pm: $Self->{'DefaultLanguage'} = 'cz'; $Self->{'DefaultCharset'} = 'utf-8'; $Self->{'DefaultCharacterSet'} = "utf-8"; $Self->{'Charset'} = "utf-8"; $Self->{'LogModule::SysLog::Charset'} = 'utf-8'; $Self->{'DefaultEmailCharset'} = 'utf-8'; My settings in my.ini: default-character-set = utf8 Thanks in advanced for answer. Regards Jan Rezab