Hi Nils, On 06/14/2016 07:41 PM, Nils Leideck wrote:

Hi Frank,

On 14 Jun 2016, at 18:13, Frank Thommen wrote:

...

in the tag reference at the bottom of the "Edit Notification" page in OTRS 5.0.9 the tag "" is described as "To get the realname of the sender (if given).". Effectively, it is replaced by the name of the ticket customer but *not* by the name of the effective sender (which could e.g. be a third party answering to a Cc received from that ticket).

So either the tag name is misleading (should rather be something like "OTRS_SENDER_REALNAME") and the replacement is buggy or the documentation is wrong (should rather read "To get the realname of the ticket's customer user (if given).").

It’s the documentation.

Could you create a pull request to fix it?

-- Cheers, Nils

Thanks for the quick reply. It seems that for that I'd have to register a github account, fork OTRS, find the piece of code where the error is, correct it in all languages and somehow create a pull request... I placed a bug report instead (http://bugs.otrs.org/show_bug.cgi?id=12134). It seems that the basic problem why I started this thread is already being taken care of in http://bugs.otrs.org/show_bug.cgi?id=11843. Cheers f.