(in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS/bin/..//Kernel/System/DB.pm line 93 during global destruction. getting that all the time on latest CVS, and ... would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue and get closed there. Would like to be able to change the queue on closing it as well ..
Hi Michael, On Fri, Aug 23, 2002 at 05:30:51PM +0100, Michael Bielicki wrote:
(in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS/bin/..//Kernel/System/DB.pm line 93 during global destruction.
getting that all the time on latest CVS, and ...
Update the latest Kernel/System/DB.pm ( http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/System/DB.pm?rev=1... ) and this Bug is fixed. .-)
would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue and get closed there. Would like to be able to change the queue on closing it as well ..
Not yet. How about the GenericAgent.pl? To close tickets faster, move it into a queue (named like spam) and the GenericAgent.pl will close this tickets with a comment (like 'invalid regcode...'). Or do you need to select a special queue in the close ticket screen? Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider
On Tuesday 27 Aug 2002 10:54, Martin Edenhofer shaped the electrons to say:
Hi Michael,
On Fri, Aug 23, 2002 at 05:30:51PM +0100, Michael Bielicki wrote:
(in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS/bin/..//Kernel/System/DB.pm line 93 during global destruction.
getting that all the time on latest CVS, and ...
Update the latest Kernel/System/DB.pm ( http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/System/DB.pm?rev= 1.19&content-type=text/plain ) and this Bug is fixed. .-)
would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue and get closed there. Would like to be able to change the queue on closing it as well ..
Not yet. How about the GenericAgent.pl? To close tickets faster, move it into a queue (named like spam) and the GenericAgent.pl will close this tickets with a comment (like 'invalid regcode...').
Or do you need to select a special queue in the close ticket screen? The idea was to do ttwo things at the same time if a ticket goes to the RAW (unhandled) queue for eample. Being able to close it and sort it at the same time :)
Martin
Hi Michael, On Tue, Aug 27, 2002 at 11:11:02AM +0100, Michael Bielicki wrote:
would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue and get closed there. Would like to be able to change the queue on closing it as well ..
Not yet. How about the GenericAgent.pl? To close tickets faster, move it into a queue (named like spam) and the GenericAgent.pl will close this tickets with a comment (like 'invalid regcode...').
Or do you need to select a special queue in the close ticket screen? The idea was to do ttwo things at the same time if a ticket goes to the RAW (unhandled) queue for eample. Being able to close it and sort it at the same time :)
I added this to the CVS version. :) Remove just the # of the dtl file (Kernel/Output/HTML/Standard/AgentClose.dtl) and you have the possibility to select the next queue on closing a ticket. [...] # <tr> # <td>$Text{"Next Queue"}:</td><td>$Data{"MoveQueuesStrg"}</td> # </tr> [...] Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
merci bien :)
Hi Michael,
On Tue, Aug 27, 2002 at 11:11:02AM +0100, Michael Bielicki wrote:
would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue and get closed there. Would like to be able to change the queue on closing it as well ..
Not yet. How about the GenericAgent.pl? To close tickets faster, move it into a queue (named like spam) and the GenericAgent.pl will close this tickets with a comment (like 'invalid regcode...').
Or do you need to select a special queue in the close ticket screen? The idea was to do ttwo things at the same time if a ticket goes to the RAW (unhandled) queue for eample. Being able to close it and sort it at the same time :)
I added this to the CVS version. :)
Remove just the # of the dtl file (Kernel/Output/HTML/Standard/AgentClose.dtl) and you have the possibility to select the next queue on closing a ticket.
[...] # <tr> # <td>$Text{"Next Queue"}:</td><td>$Data{"MoveQueuesStrg"}</td> # </tr> [...]
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
_______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
I have the option but it does not show any queue ?
Hi Michael,
On Tue, Aug 27, 2002 at 11:11:02AM +0100, Michael Bielicki wrote:
would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue and get closed there. Would like to be able to change the queue on closing it as well ..
Not yet. How about the GenericAgent.pl? To close tickets faster, move it into a queue (named like spam) and the GenericAgent.pl will close this tickets with a comment (like 'invalid regcode...').
Or do you need to select a special queue in the close ticket screen? The idea was to do ttwo things at the same time if a ticket goes to the RAW (unhandled) queue for eample. Being able to close it and sort it at the same time :)
I added this to the CVS version. :)
Remove just the # of the dtl file (Kernel/Output/HTML/Standard/AgentClose.dtl) and you have the possibility to select the next queue on closing a ticket.
[...] # <tr> # <td>$Text{"Next Queue"}:</td><td>$Data{"MoveQueuesStrg"}</td> # </tr> [...]
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
_______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Michael, On Thu, Sep 12, 2002 at 12:24:46PM +0100, Michael Bielicki wrote:
I have the option but it does not show any queue ?
Did you update Kernel/Output/HTML/Generic.pm, Kernel/Output/HTML/Agent.pm, Kernel/Modules/AgentClose.pm and Kernel/Output/HTML/Standard/AgentClose.dtl? Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
participants (2)
-
Martin Edenhofer -
Michael Bielicki