Is it a way to have the statistique by queue. For example a graphic who can show how many ticket was open, closed in a queue ans the evolution of this queue by month. Actually statistics are general. Is anyone create a stats tools ? Thank for all you reply By the way our company loke to make a donation to the OTRS project. How can we do that ? Best regards -- Boris Fernandez SAM NAMEBAY http://www.namebay.com Fax : +377 97 97 21 13