otrs-bounces@otrs.org wrote:

When you're zoomed into a ticket, it's got the email trail at the top. Beside each entry, it has the option to view the plain text version. Here's an example:

|-->>>customer (email-external) (plain) 12/05/2003 09:50:02

Click on "plain" to view the full raw email, including headers. That worked like a charm. I have seen it before, but never used it.

Erik Mathis AIU Dunwoody Network Administrator