Hi, in version 4 the editor response format macros have changed: you need to modify Ticket::Frontend::ResponseFormat The default in a new installation is: $Self->{'Ticket::Frontend::ResponseFormat'} = '[% Data.Salutation | html %] [% Data.StdResponse | html %] [% Data.Signature | html %] [% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]: [% Data.Body | html %] '; Paolo Mosconi -----Original Message----- From: usgt.soporte@seidor.com [mailto:usgt.soporte@seidor.com] Sent: venerdì 12 giugno 2015 01:04 To: otrs_archive@googlegroups.com Cc: Paolo Mosconi; otrs@otrs.org Subject: Re: [otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01 El jueves, 4 de diciembre de 2014, 12:45:01 (UTC-5), Paolo Mosconi escribió:

Great, it works now.

Many thanks for the very quick reply.

 

Paolo Mosconi

 

Sorry for my ignorance. Can you please tell me what file exactly do I need to change?, I can't find it.