AW: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!
Hello,
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von mike conigliaro Gesendet: Dienstag, 28. November 2006 16:37 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!
thanks, but this didnt help. i went to Config Options: Ticket -> Core::LinkObject and made it look like this (FAQ was added to the list):
LinkObjects => Ticket FAQ
then i updated lines 129-149 in $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl, but it still tells me the module is not registered. how do you register a module?
Did you restart otrs after the changes were made? I am not sure if this will have an affect, but it should be tried. The solution definitely works, we have tested it on at least two installations. OTRS Version 2.1.3 and FAQ 1.0.11
Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com
shawn.beasley@dlh.de wrote:
http://www.mail-archive.com/otrs@otrs.org/msg12344.html
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Im Auftrag
von mike conigliaro Gesendet: Montag, 27. November 2006 23:10 An: User questions and discussions about OTRS.org Betreff: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!
i just did a fresh install of otrs 2.1.3, and im getting this error when i click on the "FAQ" link when replying to a ticket. does anyone know whats going on?
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27 17:08:19 2006
Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
Traceback (13986): Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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yup, i just restarted with no luck. i also made the change on line 48 of $HOME/Kernel/System/LinkObject/FAQ.pm. FrontendDest => "Action=AgentFAQ&ItemID=", did i miss something else? Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com shawn.beasley@dlh.de wrote:
Hello,
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von mike conigliaro Gesendet: Dienstag, 28. November 2006 16:37 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!
thanks, but this didnt help. i went to Config Options: Ticket -> Core::LinkObject and made it look like this (FAQ was added to the list):
LinkObjects => Ticket FAQ
then i updated lines 129-149 in $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl, but it still tells me the module is not registered. how do you register a module?
Did you restart otrs after the changes were made? I am not sure if this will have an affect, but it should be tried.
The solution definitely works, we have tested it on at least two installations.
OTRS Version 2.1.3 and FAQ 1.0.11
Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com
shawn.beasley@dlh.de wrote:
http://www.mail-archive.com/otrs@otrs.org/msg12344.html
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Im Auftrag
von mike conigliaro Gesendet: Montag, 27. November 2006 23:10 An: User questions and discussions about OTRS.org Betreff: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!
i just did a fresh install of otrs 2.1.3, and im getting this error when i click on the "FAQ" link when replying to a ticket. does anyone know whats going on?
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27 17:08:19 2006
Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
Traceback (13986): Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
just to clarify, i can access the faq module from both the customer and agent interfaces. i only get the "module not registered" error when i click on the faq link when editing a ticket. Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com shawn.beasley@dlh.de wrote:
Hello,
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von mike conigliaro Gesendet: Dienstag, 28. November 2006 16:37 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!
thanks, but this didnt help. i went to Config Options: Ticket -> Core::LinkObject and made it look like this (FAQ was added to the list):
LinkObjects => Ticket FAQ
then i updated lines 129-149 in $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl, but it still tells me the module is not registered. how do you register a module?
Did you restart otrs after the changes were made? I am not sure if this will have an affect, but it should be tried.
The solution definitely works, we have tested it on at least two installations.
OTRS Version 2.1.3 and FAQ 1.0.11
Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com
shawn.beasley@dlh.de wrote:
http://www.mail-archive.com/otrs@otrs.org/msg12344.html
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Im Auftrag
von mike conigliaro Gesendet: Montag, 27. November 2006 23:10 An: User questions and discussions about OTRS.org Betreff: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!
i just did a fresh install of otrs 2.1.3, and im getting this error when i click on the "FAQ" link when replying to a ticket. does anyone know whats going on?
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27 17:08:19 2006
Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
Traceback (13986): Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
:-), the system is web base, there is no demon to restart :-))) This is crazy :-) -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Tuesday, November 28, 2006 5:47 PM To: otrs@otrs.org Subject: AW: AW: [otrs] Module Kernel::Modules::FAQnotregistered inKernel/Config.pm! Hello,
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von mike conigliaro Gesendet: Dienstag, 28. November 2006 16:37 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!
thanks, but this didnt help. i went to Config Options: Ticket -> Core::LinkObject and made it look like this (FAQ was added to the list):
LinkObjects => Ticket FAQ
then i updated lines 129-149 in $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl, but it still tells me the module is not registered. how do you register a module?
Did you restart otrs after the changes were made? I am not sure if this will have an affect, but it should be tried. The solution definitely works, we have tested it on at least two installations. OTRS Version 2.1.3 and FAQ 1.0.11
Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com
shawn.beasley@dlh.de wrote:
http://www.mail-archive.com/otrs@otrs.org/msg12344.html
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Im Auftrag
von mike conigliaro Gesendet: Montag, 27. November 2006 23:10 An: User questions and discussions about OTRS.org Betreff: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!
i just did a fresh install of otrs 2.1.3, and im getting this error when i click on the "FAQ" link when replying to a ticket. does anyone know whats going on?
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27 17:08:19 2006
Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
Traceback (13986): Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
if you configure apache to preload the otrs modules, you may need to restart apache when changes are made to otrs. im only using the regular cgi's right now, so this isnt an issue for me. Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com Petar Kazakov wrote:
:-), the system is web base, there is no demon to restart :-))) This is crazy :-)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Tuesday, November 28, 2006 5:47 PM To: otrs@otrs.org Subject: AW: AW: [otrs] Module Kernel::Modules::FAQnotregistered inKernel/Config.pm!
Hello,
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von mike conigliaro Gesendet: Dienstag, 28. November 2006 16:37 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!
thanks, but this didnt help. i went to Config Options: Ticket -> Core::LinkObject and made it look like this (FAQ was added to the list):
LinkObjects => Ticket FAQ
then i updated lines 129-149 in $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl, but it still tells me the module is not registered. how do you register a module?
Did you restart otrs after the changes were made? I am not sure if this will have an affect, but it should be tried.
The solution definitely works, we have tested it on at least two installations.
OTRS Version 2.1.3 and FAQ 1.0.11
Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com
shawn.beasley@dlh.de wrote:
http://www.mail-archive.com/otrs@otrs.org/msg12344.html
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Im Auftrag
von mike conigliaro Gesendet: Montag, 27. November 2006 23:10 An: User questions and discussions about OTRS.org Betreff: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!
i just did a fresh install of otrs 2.1.3, and im getting this error when i click on the "FAQ" link when replying to a ticket. does anyone know whats going on?
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27 17:08:19 2006
Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
Traceback (13986): Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
participants (3)
-
mike conigliaro -
Petar Kazakov -
shawn.beasley＠dlh.de