Sending plain text messages
Is it possible in OTRS 3 to change the format of templates and individual replies to plain text instead of HTML? I already found the global switch Frontend::RichText that can be set to "no", but that's really not what we want, because it would switch off RichText everywhere. We want to be able to select and change the format individually, just as it is possible in every mail client. Regards -- Christoph
Hi Christoph,
Currently it's not possible; but I think it would be a very useful
feature to have the possibility to select per template if it is plain
text or rich text.
--
Mike
On Tue, Jul 8, 2014 at 12:07 PM, Christoph Zwerschke
Is it possible in OTRS 3 to change the format of templates and individual replies to plain text instead of HTML? I already found the global switch Frontend::RichText that can be set to "no", but that's really not what we want, because it would switch off RichText everywhere. We want to be able to select and change the format individually, just as it is possible in every mail client.
Regards -- Christoph --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hello experts, I wanted to conduct a periodic Customer Satisfaction Survey. This will be generic in nature for all the services provided. This will be once a month (or quarter) and not dependent on any specific ticket. Is there any way to schedule and send surveys on periodic manner? GoodWills Parag Bhalerao
Use a third party survey system, such as Limesurvey.
On Tue, Jul 8, 2014 at 9:21 AM, Parag Bhalerao wrote: Hello experts, I wanted to conduct a periodic Customer Satisfaction Survey. This will be
generic in nature for all the services provided. This will be once a month
(or quarter) and not dependent on any specific ticket. Is there any way to
schedule and send surveys on periodic manner? GoodWills Parag Bhalerao ---------------------------------------------------------------------
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participants (4)
-
Christoph Zwerschke -
Gerald Young -
Michiel Beijen -
Parag Bhalerao