Hi all, friend of mine suggested, that would be nice to have TicketZoom style, which would display all articles (small header[From/To/Date]+body) in zoomed ticket (kinda like forum view). What do you guys think? Best regards, Alex
On Tue, Dec 16, 2003 at 01:58:17PM +0100, Alex Mihicinac wrote:
Hi all,
friend of mine suggested, that would be nice to have TicketZoom style, which would display all articles (small header[From/To/Date]+body) in zoomed ticket (kinda like forum view). What do you guys think?
check themes in the documentation
Best regards,
Alex
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Hi Alex, On Tue, Dec 16, 2003 at 04:36:15PM +0100, Alex Mihicinac wrote:
check themes in the documentation
Well, this is not really a theme, just modified TicketZoom (?).
I'm not sure, but maybe you are looking for that: [Kernel/Config.pm] $Self->{TicketZoomExpand} = 1; [...] !? .-)
Regards,
alex
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
I'm not sure, but maybe you are looking for that:
[Kernel/Config.pm] $Self->{TicketZoomExpand} = 1; [...]
Great this is it! :-) ..but i looks like it's not compatible with our AgentZoom template :-/ I've modified order in which "right navigation cell" is displayed (1st - Article[fw,bounce,split), 2nd - Change queue, 3rd - Contac customer (phone), 4th - Compose answer (email). The problem is, that Articles is shown in two columns, side by side :( Screenshot is attached. Any hint more than welcome! TIA, Alex
On Wednesday, December 17, 2003 9:33 AM
Alex Mihicinac
I'm not sure, but maybe you are looking for that:
[Kernel/Config.pm] $Self->{TicketZoomExpand} = 1; [...]
Great this is it! :-) ..but i looks like it's not compatible with our AgentZoom template :-/ I've modified order in which "right navigation cell" is displayed (1st - Article[fw,bounce,split), 2nd - Change queue, 3rd - Contac customer (phone), 4th - Compose answer (email). The problem is, that Articles is shown in two columns, side by side :( Screenshot is attached.
Please post a diff of the changes you made to the template. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
On Thursday, December 18, 2003 9:24 AM
Alex Mihicinac
Please post a diff of the changes you made to the template.
Diffs are in attached file.
You broke a table definition in AgentZoomBody.dtl by moving lines 80-82. Do not move/exchange any <table> <td> <tr> (and closing) tags, just exchange their contents. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (4)
-
Alex Mihicinac -
Martin Edenhofer -
Robert Kehl -
Wiktor Wodecki