Hi Martin, how do I get rid of this error or better how do I get rid of the ticket associated with that one ? Error: No customer article found!! (TicketID=20) Comment: Please contact your admin Bug Report: Click here to report a bug! Handle: /opt/OpenTRS/bin/cgi-bin/index.pl Frontend Subfunction: Kernel::Modules::AgentQueueView::ShowTicket (v 1.18) Frontend Line: 311 Backend Subfunction: (v ) Backend Line: Backend BackendMessage:
Hi Michael, On Fri, Aug 09, 2002 at 01:15:27PM +0100, Michael Bielicki wrote:
how do I get rid of this error or better how do I get rid of the ticket associated with that one ?
Error: No customer article found!! (TicketID=20)
Use: http://yourhost/otrs/index.pl?Action=AgentClose&TicketID=20 If a email can't processed, you will have a ticket without an article. -=> I changed that in the CVS. PS: If you use procmail, you will find this unprocessed email in $OTRS_HOME/var/spool/. It would be nice if you create an bugreport with this email. Thanks. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
participants (2)
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Martin Edenhofer -
Michael Bielicki